Returns - RMA

RMA Requests

Our automated RMA process is currently being updated. In the meantime, please contact us directly to discuss any and all RMA needs.

Has your LTO Drive or associated device stopped working as it should? We're here to provide screening, repair, and refurbishment services for a huge range of parts, and would love to work on your faulty equipment. Not only is this cheaper than buying a direct replacement, it also helps the environment. Everyone wins! Get in touch today to discuss pricing, lead times, and any other questions you might have - our team will be delighted to help out.

Returns Policy

All of our products ship with a comprehensive 12 month warranty. Please take the time to check over your devices as soon as you receive them, as the cutoff for reporting products as Dead On Arrival is 14 days. Should you declare the product DOA within this time then we will happily take it back to assess the cause of the problem, and in most cases will offer the choice of us carrying out repairs under warranty, or giving a refund. Should you declare a unit as being DOA, outside of the 14 day window, any repairs will be treated as warranty claims, and no offer of refund will be made. Should your drive break after being used, within the 1 year warranty period, we will be happy to take it back and fix it under warranty. We have no restocking fee, but do not accept returns on the grounds of customer remorse, under any circumstances. 

Still have questions about returning your unit? Then don't hesitate to get in touch - we're here to help!